We take care of all your IT support needs so you can focus on running your business
At Assign-IT we are focused on providing a paramount customer service and experience so our clients don’t have to worry about this area of their business.
Our service is set up to:
- Be responsive to resolving issues
- Deliver support across all aspects of IT with the right skilled people
- Deliver successfully to the size of the business we are supporting
- Meet the objectives set by our clients • Achieve service levels set and not be a frustration to the business day
- Give our clients control of their IT
We know that IT plays a significant role in any business. Making sure you don’t suffer IT downtime and ensuring your technology is working as it should do, is vital.
Making sure your IT is responsive to your business needs
Businesses naturally grow and evolve, but the IT doesn’t always instinctively follow suite. This can be due to a lack of the right skills, the level of IT support being provided or unfortunately just because the service hasn’t been proactive in evolving with the client.
Whatever the reason, any company needs an IT service that properly supports the business and helps drive its plans and objectives.
IT support service
A good IT support service can help you to control costs, improve employee productivity and help to grow your business. This type of IT service is a logical option to help support your company if you feel that the organisation isn’t large enough for its own internal IT department, or you want to remove the headache of managing your IT.
Our IT support is delivered through an agreement detailing service levels including response times and the type of support being delivered. This way you have complete transparency on the services that are being provided. This includes:
Service desk and remote IT support
Our service desk is available for calls to be logged and problems resolved for any IT related issues. Our service desk team work directly with you to manage and resolve your support query. This is often through telephone support and remote access for a speedier resolution.
We use market-leading tools to provide proactive 24/7 monitoring of your IT systems to anticipate potential issues before they become a real challenge for you. Through this, we ensure your business continues to run smoothly knowing that any issues are resolved before they become disruptive to your business.
Whilst we try to fix all issues remotely some support problems may require an on-site visit to reach a resolution and this is all part of the service. All support, on site or by telephone or remote access, is included within a fixed monthly fee, meaning you don’t receive any unexpected invoices.
Our clients are at the centre of our service and keeping you happy is the most important aspect to us. When you choose our IT support, you will have access to an account manager who will be a regular point of contact for you. Your account manager will work with you to ensure that you are getting the most out of your support contract and offer advice and guidance.