At Assign-IT, we offer managed IT support to local businesses who are looking for a trusted, accredited and affordable service provider to take care of their IT needs. Some of our clients need fully managed IT support, whilst others want to outsource the day to day management of IT operations, so they can focus their time on more strategic matters.
Whatever the requirement, our team of skilled engineers are always on hand and dedicated to delivering the very best managed IT service. Our clients enjoy complete confidence, that when support issues arise, they are swiftly resolved with minimal disruption to the business.
For organisations without in-house IT, we can look after everything from day to day management, proactive monitoring and ongoing maintenance of all your IT.
If your in-house IT team cannot find the time to focus on the big projects it’s time to outsource the service desk. We’ll support your users with first class support while your in house team prepares you for the future.
Our expert engineers have a huge amount of experience across most of the systems in use by SMEs. If your in-house team needs some expert help with the really complex problems, we can help.
A good IT support service helps you to control costs, improve employee productivity and grow your business – and that’s exactly what Assign-IT managed IT support will do.
Managed by a Service Level Agreement (SLA) detailing response times and the type of support being delivered, we provide a wide range of services to keep our clients’ IT systems running efficiently for an affordable fixed monthly fee:
Our service desk team work directly with you to manage and resolve your support query. Our staff are more experienced than most service desk engineers, which means the can resolve over 70% of issues on first contact.
Whilst we try to fix all issues remotely, on rare occasions some support problems may require a site visit to resolve. This is all part of the service. When necessary, we will get an engineer to your offices quickly, and this is included within your fixed monthly fee, meaning you don’t receive any unexpected invoices.
We use market-leading tools to provide proactive 24/7 monitoring of your systems to anticipate potential issues before they become a problem. We resolve many issues before they become disruptive to keep your business running smoothly.
We pride ourselves on excelling in customer services, and exceeding your expectations is our primary focus. When you choose our IT support, you will have access to a dedicated account manager, who will be a regular point of contact for you. Your account manager will work with you to ensure that you are getting the most out of your support contract and offer advice and guidance.
An affordable, fixed monthly fee gives you access to a broad range of IT expertise at a fraction of the cost of an inhouse team.
We keep downtime to a minimum, detecting issues before they become critical and reacting quickly to resolve all support calls.
Proactive monitoring and maintenance keeps your IT systems updated, protected and performing at their best.
We can take care of all IT issues removing the stress of dealing with multiple technology suppliers.
You can rest assured as your IT systems are constantly monitored and managed by an expert team committed to your success.
We don’t tie you into lengthy contracts – with one month contracts we know you will stay with us because you want to, not because you have to.
Whether you’re moving away from in-house IT or your existing supplier no longer meets your requirements, we’ll ease the transition of your IT support over to us. We can take care of the migration of all software licenses, and communicate with your other third-party suppliers (telephones, printers etc.) so they know we’re now looking after your IT.
From the day you contract us, we’ll get fully involved in setting things up; your IT services will be in our safe hands in no time.